Letters to "Doc"

 

May 10, 2006

Mr. Bob Baker
World of Jaguars
23047 North 15th Lane
Phoenix, AZ 85027


Dear Bob:

I would like to thank you and the World of Jaguars’ staff for the restoration work on my 74XKE Roadster purchased from Doc’s Jags. Your honesty, attentive detail and integrity made the experience worthwhile.

During the final test drive, my car lost oil pressure and ruined the engine. Without hesitation, you rebuilt the engine at no charge to me.

Your high standard of business get my complete recommendation to anyone seeking restoration on any Jaguar of any age. I will personally talk to anyone to affirm this.

Jerry Kaminsky

 

To World of Jaguars
From Michael Ryan
Re Purchase of Jaguar XKE


I would like to show my appreciation to the Bob and Todd and the other mechanics
who worked very hard to complete the restoration of my car. While the condition of
the body of the car when I purchased it represented several challenges, world of
Jaguars made sure hat the work performed as done properly and to my satisfaction, even when it was not in their financial interest to do so. Mechanically the car is superb!! The mechanical work that was performed by World of Jaguars is top notch and the carburetors that were outsourced through World of Jaguars work perfectly and are beautiful to look at.

 

Thanks for the photos. It's really great being able to track the progress of your work on my car via these pictures. You've got a terrific group of mechanics; knowledgeable and pleasant to work with, led by a great manager in Bob. Keep the communications coming.

Murray Dashe

Dear Doc:

Awesome website!  I've gone over every inch and it remains stellar while
even improving, not an easy feat when you're starting from such lofty
levels. I've always maintained that what you present to the outside world
reflects one's competence.

Do wonder if all those endorsements from Tom DeLay and crew are going to
help these days.  I presume most of your customers must be Republicans.  I'm
leaning these days towards Libertarian.  Just let me drive my Jags and leave
me alone!  Loved the 2005 Challenge tour.

Thank you so much for the updates on the 120. Plug away!  The facility is
magnificent and I'm amazed at how many projects you have ongoing.  So glad
you're retired so that you can take it easy.

Very best,

Chris

 

Doc,

The car is awesome.  The lines are even better looking in person.  Drove Michael to school in it, then drove it to work.  Michael (6 years old) was almost as excited as I was.  John (4 years old), after seeing the car, said “the front seats are where the back seats should be, because the engine is so big!”

I noticed the break-in sticker (after a couple of violations of the 2500 rpm limit).  Do you know from what mileage the break-in should be measured?

Kim was very professional.

Thanks for all your help.

Shannon Collins, Dallas TX.

May 20th 2005
Doc

a quick note to thank you and the team for your time yesterday, and for
making me feel comfortable with my purchase. Your operation there reminds me
very much of my own business back in the UK, a certain amount of organised
chaos combined with a lot of passion and professionalism. It is no wonder
that you have such a reputation.

Simon Dryer
Folsom, CA

April 03, 2005

Dear Doc --

The red XK 150 S roadster was the hit of my son's prom!  His friends loved
it.  At the dinner before the dance his friends were lining up to get a
ride.  Then later that night, as my son and his date were leaving the dance,
they found several of the limo drivers that had chauffeured his classmates
standing around admiring the car.  The drivers wanted to know all of the
details -- the model, the year, where we bought it, how well it drove, etc.
They even had a conversation about it going over their walkie-talkies!

And of course the most important part was that his girlfriend had a
wonderful time being seen riding in it. That she liked that car so much was
a little bit of a surprise.  She's not particularly interested in that sort
of thing, though clearly the Jag is special.  It made what was for them both
a special evening even more special.

So thank you so much!  I do appreciate you and all of your staff working
extra time to have the XK delivered to us in time for his big night.  I know
that quality takes time and the quality that you put into the restoration
clearly shows.  The car looks lovely and runs beautifully.

It was great to meet you in Scottsdale and have a look at your workshop.  I
hope to have the pleasure again sometime again in the near future.  In the
meanwhile, keep up the good work.  Clearly you know and love these cars.

Thanks again,

Meade Morgan


 

December 03, 2004

I bought a 1973 xke from Doc in june 2004 and it needed some restoration so it is being restored as we speak. I bought the car from pictures on the internet and had talked to doc about the details and he seemed very nice. A few weeks ago I was in scottsdale, and went over to Doc's Jags to take a look at the car. I was pleasantly surprised how clean the facility was and how professional and knowledgeable his staff was. After meeting Doc, I was thoroughly convinced that he is one first class gentleman. It has been an absolute pleasure to deal with him and look forward to my next car from him.

Dr. Michael Schenkman


 

May 10th 2004
Hi there Doc,

There is an old dutch saying that some people do not let the grass grow! You are indeed a man of your word.
I enjoyed seeing you again and will send you some copy for the website on the 'new' MKII.

Take it easy in the mean time and thank you for showing me your fabulous facility.

From a beautiful and less hot California!

Peter van Naarden


March 24 2004
Re: 1959 XK 150S OTC

To: Doc

Dear Doc;

Just a note to say that our Doc's restored 1959 XK 150 OTC is as gorgeous as you promised. We are also very impresses with the tightness of the suspension and steering systems, as it handles like a new vehicle.

Thanks to you, we feel like this car is truly art in motion.

We also appreciate how Doc's Jags was willing to shoulder all of the over budget expenses in order to make this beautiful vehicle as best as possible.

As a result of this pleasant experience, there ia a possibility that we my consider purchasing an XKE restored by Doc's Jags.

Thank you Doc, Todd and all of the talented employees of  Doc's Jags

Sincerely
L. Thomas Applegate


 

March 22, 2004
Re: 73’ Jaguar XKE

To: Doc and Crew

Doc,

Thanks for sending the final invoice for the Jaguar. I would like to thank your staff for going beyond the call of duty on the repair and finish work on my Jag. I only asked for certain things to be repaired and detailed and much more was done to the tune of $11,000. I don’t know how you do it, but I thank you for your generosity and your love for the automobiles. Talk Soon!

Angelo Moulios


 

March 1, 2004

Docs Jags/World of Jaguars
Attn: Doc Peter Scadron
23047 N 15th Ln.
Scottsdale, AZ


Dear Doc:

In April of 2003, I contacted you to find a late model XJS because of your reputation and a referral from South Florida Jaguar Club. You found a 1986 XJS with a rebuilt engine and transmission. After closer inspection, it was found that the engine was less than satisfactory. With the effort of your shop and Todd's expertise you were able to deliver an engine that is as good as new.

I would like to thank you for spending a considerable amount of your own funds and shop time to make the car right. Please feel free to use me as a reference.


Sincerely,


Jun Busteed
Aviation Director/Chief Pilot



 

1-18-2004

Doc--

I have to admit that the wait was worth it-----the car is fantastic!!!! I
love it. Thank you so much!!!!!!!!!!

Thanks also for the information---it will be of help. Can you also send the
Title which I will need for licensing? I'll be back in town on Thurs and
would like to take care of it then if you could get it here by then.

Thank you again for everything!!!!!

Ken


 

6-15 2003

Dear Doc,

Please know how thrilled I am with my "brand new" 1962 E-Type! In a total cliché, words cannot describe the beauty of this vehicle. What I appreciate mostly is your unwavering dedication to the restoration project. No detail was too small for you to get perfectly correct. As you kept me up to date via photographs and phone conversations, I am sure you solved two dozen problems for every one you mentioned to me. Besides being flawless visually, this vehicle is a joy to drive. The engine performs perfectly and the throaty roar when it first turns over is exhilarating! To say this car is a head-turner is an understatement.

Should you wish, I will be happy to provide the highest reference for you and your marvelous Jaguars. Please do not hesitate to have any potential clients contact me directly either via e-mail (Please contact Doc for Chris's contact information)


Very best,

Chris



April 7, 2002

Keith Chappell
P.O. Box 279
Clarksville, VA 23927


Doc Scadron
Docs Jags
23047 N 15th Lane
Phoenix, AZ 85027

Doc,

Just writing to say that I received the car and wanted to thank you for your honesty, it came in as described. Purchasing a car, sight unseen, is a very venerable and traumatic experience for the buyer. Through your experience and patience you were able to make this transaction positive.

I've enjoyed driving and owning seven Jaguars over the years so its apparent that I'm hooked on these automobiles. Therefore, I'm sure I'll be calling you in the future.


Sincerely,

Keith Chappell

Stephen LaFetra
164 Forest Avenue
Verona, New Jersey 07044

Mr. Doc Scadron
Docs Jags
125 Baker Road
Lake Bluff, Illinois 60044


Dear Doc,

Although we wrote to you early on in the restoration of our XK 120, the
experience we have had is worth thanking you for again.
Having never ventured into the restoration arena I must admit I was rather
hesitant to take the plunge. As you know, last spring I was searching for a
particular type of car that would serve me as a driver but also satisfy my
desire for something unique. I discovered a very enticing possibility while
searching the web and found myself at "Docs Jags." The first time exploring
your site I realized that you were a man of information and also one who had
a true love for the Jaguar. I immediately felt comfortable e-mailing you for
some information on the XK 120 that caught my eye. I never would have
imagined that within hours of my e-mail that you and I would be chatting
about this car. You took so much time to answer all of my questions that you
made me feel as if I was your only customer. To my surprise you asked for
only a small deposit if I was interested in holding the car.
After taking a day to decide that I wanted to pursue this car, our plans were
made to fly to Chicago to see it up close and personal. We thought that
nothing could ever be quite like that Saturday afternoon that we spent
together. We got to know you, the shop, the way you do things and had some
very lively conversation about life in general. You gave us your game plan
for restoring the Jaguar but customized it to our needs. We left Chicago
knowing that something very special was going to happen over the upcoming
months.
As the restoration of our Jaguar has been completed we can say with absolute
certainty that something very special did indeed happen. We watched a really
nice car transform into a magnificent car and a work of art. Every step of
the way you provided pictures for us to watch the progress as it was
happening. We would turn on our computer every day with the anticipation of a
new set of pictures. It was not only exciting to see the pictures, but
because we are in New Jersey and you are in Chicago it offered us a comfort
level that would not have been possible over the distance.
When we received the final invoice for the car we were also so impressed.
Every hour, part, service, checkup, test drive and the like were accounted
for. There was no question between the pictures and the complete tracking of
time that every service that was promised was absolutely completed. The
icing on the cake -- the warranty of all of your work.
We are so very excited that you have made our dream come true in the form of
this beautiful car. We look forward to driving and showing it. Sharing the
picture history of the restoration will add to the pleasure of showing it.
We thank you again for all that you have done on our behalf.
Very truly yours,

Stephen Lafetra
Kathy Ferrari

PS: Make sure you send a supply our your big blue "Doc's Jags" cards so we
can share them.

Verona, New Jersey


July 24, 2000
Mr. "Doc" Scadron
Docs Jags
125 Baker Road
Lake Bluff, Illinois 60044

.
Dear Doc,
Although my dream in the form of a beautiful old Jag is still being restored, I wanted to take the time to thank you for my experience so far.

As you know, I have been searching for the "perfect" car to add to my collection for some time. Kathy and I go to every car show or auction that time allows and I am an avid reader of numerous auto magazines and of course, Hemmings. I had just recently started to look on the Web for sites that were interesting. Well, one Sunday afternoon there popped up this incredible vision of "Doc's Jags". I began this wonderful journey of the Jaguar the likes of which I have never seen. Little did I know that my "perfect" car was waiting at Doc's for me to find it. As I scrolled through the site I was just so impressed by the amount of information that you offered and the fun that it was to share your worldly experiences with your Jags.

Alas, there it was- a beautiful XK 120 in white, calling my name. I remember thinking that it would be lucky if this car was still available and I set out to e-mail you. I could not believe that just a few hours later I was speaking to you. I was so impressed with the fact that you contacted me so soon, to say nothing of the fact that we stayed on the telephone for the better part of an hour. When I returned to my computer just a few short days later there was a complete collection of pictures of this automobile. When I spoke to you at that point to let you know that I was very interested, you asked me to send a deposit-it was so minimal I was impressed with your generosity. You always had the time and patience over the course of the next several weeks to answer all of my questions.

Kathy and I decided that we should hop on a plane to Chicago to see this car. Just before getting ready to leave you called to inform me that you found that the engine was bad and needed to be replaced. That was the bad news. The good news was that you would replace the engine at a price too good to be true.

Once we were in your shop we knew it would be an interesting experience but we had no idea how much fun we would also have. The five hours that we spent with you on that Saturday was unforgettable. We shared great stories and learned so much about your cars and you. We got to see the car first hand and the icing on the cake was to sit down with you and have you work so hard to make my dream come true. You went over every inch of the car in detail and explained exactly what you would be doing and why. It was very clear to Kathy and I that you do what you do purely for the joy and satisfaction of matching up the right person to the right car.

It is a pleasure to find such an honest and straight-forward individual in the antique car business who does what he says when he says. I would feel confident recommending "Doc" to anyone because of my positive experience.

We look forward to the day when the car arrives with much anticipation because we know that it will be from "Doc" and that makes it very special.

Very truly yours,


Steve Lafetra

PS: The Web site is worth experiencing even if you are not car shopping!


"Doc" Peter P. Scadron
125 Baker Road
Lake Bluff, Illinois 60044

Dear Doc,

Thank you for your letter inquiring about the '73 XKE V-12 roadster I purchased from you.

The car is certainly everything you described. From both a mechanical and a cosmetic perspective, it is in excellent condition as you promised me, and the restoration work is top notch.

My experiences in the past in buying cars sight unseen has always been that the seller greatly exaggerates the condition of the vehicle. This I have come to expect. In this situation, however, you are truly unique. The car was exactly you thought would fit my wishes, did some restoration work without my asking to bring it up to the level that you knew I wanted, and delivered exactly what I was looking for.

If you're looking for a Jag to add to your collection, there is only one way to get what you want. CALL DOC.

Thanks again for everything.

Yours truly,

Michael J. Bronson, M.D.                                                                                            


Doc,

Several years ago, I purchased a black 2 + 2 from you, and you asked that I send you a photo when I got it finished. The car is about 95% done, and as you can see it is now golden sand. The tan interior gave way to biscuit, although not offered in 67, it was clearly the color that looks best with the car IMHO.

Thanks for the opportunity of doing business with you.

Bob Cokel


Doc:

My car arrived yesterday - it is gorgeous! You're right, the pictures don't do it justice. I'm very pleased, and very proud to own it.

I gassed it up and Evelyn and I went for a 30-mile cruise last evening. Terrific Tennessee weather, curvy country blacktop's - a delight!

Thank you for all your efforts in putting this together for me.

Also, as I thought, the tonneau cover was in the trunk under the bag of old parts. So, the cover you still have must belong to someone else.

I'll call and catch up on the news with you.

See you later,

Lynn Cunningham


July 5, 1999

"Doc" Peter P. Scadron
Classic Jaguar Specialist
125 Baker Road
Lake Bluff, Illinois 60044

I finally got my XKE on July third. It is perfect, it is gorgeous, and it is a head turner. I can not thank you enough for you're many services. If it were not for having to deal with truckers everything would have been excellent.

Your advice and direction made this purchase so painless I would never think of consulting anyone else when I purchase my nest Jag. When I found your web site I thought I would give it a try, since my experience with automobile web sites has been less than satisfactory I did not expect much. I entered my request and amazingly within hours I was in contact with the "Jag Doc" and viewing several cars that fit my requirements. That day we settled on an automobile and I sent a deposit. I never thought it could happen this rapidly. Your command of the product and all aspects of the delivery needs and requirements gave me a great deal of confidence in dealing with you. It is not everyday I will send a large deposit to someone I met on the Internet. Your list of letters from satisfied customers also make this easier. That is one of the reasons I am writing this letter to hopefully add some confidence to other to make the decision to deal with "Doc" and get the car of their dreams.

In addition to the automobile your recommendations of John Strauts And Ken Dougherty has provided me with two professionals I will continue to use with this and other cars. John's insurance quote were hundreds of dollars less than I could come up with and thus I have now given him my other vintage car to insure. I was very fortunate that my car was in Houston at K & K Vintage Motor Cars. Ken and Kathy are fantastic. There advise is sound. They do quality work and do what they promise, when promised. I am especially thankful to Kathy for letting me know right off the bat that truckers do not always tell the truth. I kept that in mind every time they told me there was a delay in getting the car to me.

I want to thank you for a wonderful experience and finding the car I wanted in a rapid and very professional manner. You can call on me anytime for a recommendation.

Sincerely,

Richard Scott
Director of Western Operations